Frequently Asked Questions

Questions and answers for older versions of Chess Openings Wizard
MikeAtBookup
Posts: 152
Joined: Mon Aug 01, 2016 2:02 pm

Frequently Asked Questions

Postby MikeAtBookup » Tue Aug 02, 2016 11:07 am

Q: I'm getting a user32.dll error with Windows 10.

A: The user32.dll error comes up with Windows 10 when some windows are opened. It has never been known to cause a problem (other than being annoying). It's another good reason to move up to the 2016 version.

Q: Can I get the 2016 version?

A: Yes, if you have the legacy version (Express or Professional) then you are entitled to the new 2016 version at no charge. Your product key is the same. Log in at http://www.bookup.com/login to download the installer for the 2016 version.
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Mike Leahy
:geek: Head Geek at bookup.com

Eric from Chicago
Posts: 1
Joined: Sun Sep 18, 2016 9:54 pm

Re: Frequently Asked Questions

Postby Eric from Chicago » Sun Sep 18, 2016 10:02 pm

Hi Mike,
When I run the Back solving command The Program hangs.
Using it on my new Windows 10 laptop. I have it done form current position ...
Not sure how to get an error code just..."Not responding" off build 60

MikeAtBookup
Posts: 152
Joined: Mon Aug 01, 2016 2:02 pm

Re: Frequently Asked Questions

Postby MikeAtBookup » Fri Sep 30, 2016 10:14 am

Hey Eric,

I've seen one other case of an ebook that caused Backsolving to stop responding for a minute or so. Can you send me a copy of your ebook so that I can test it here and compare it to the other one I have with the same issue? If you can, email it to mike at bookupmembers dot com
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Mike Leahy
:geek: Head Geek at bookup.com


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