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Frequently Asked Questions

Posted: Tue Aug 02, 2016 11:07 am
by MikeAtBookup
Q: I'm getting a user32.dll error with Windows 10.

A: The user32.dll error comes up with Windows 10 when some windows are opened. It has never been known to cause a problem (other than being annoying). It's another good reason to move up to the 2016 version.

Q: Can I get the 2016 version?

A: Yes, if you have the legacy version (Express or Professional) then you are entitled to the new 2016 version at no charge. Your product key is the same. Log in at http://www.bookup.com/login to download the installer for the 2016 version.

Re: Frequently Asked Questions

Posted: Sun Sep 18, 2016 10:02 pm
by Eric from Chicago
Hi Mike,
When I run the Back solving command The Program hangs.
Using it on my new Windows 10 laptop. I have it done form current position ...
Not sure how to get an error code just..."Not responding" off build 60

Re: Frequently Asked Questions

Posted: Fri Sep 30, 2016 10:14 am
by MikeAtBookup
Hey Eric,

I've seen one other case of an ebook that caused Backsolving to stop responding for a minute or so. Can you send me a copy of your ebook so that I can test it here and compare it to the other one I have with the same issue? If you can, email it to mike at bookupmembers dot com

Re: Frequently Asked Questions

Posted: Mon Nov 04, 2019 7:07 am
by Bess
When I run the Back solving command The Program hangs.

Re: Frequently Asked Questions

Posted: Tue May 04, 2021 12:26 pm
by JerryC
Hi Mike,

I bought Bookup 2000 Pro some years ago, can I download a Windows 10 compatible version of this software?

Thank you