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Frequently Asked Questions

Posted: Tue Aug 02, 2016 11:07 am
by MikeAtBookup
Q: I'm getting a user32.dll error with Windows 10.

A: The user32.dll error comes up with Windows 10 when some windows are opened. It has never been known to cause a problem (other than being annoying). It's another good reason to move up to the 2016 version.

Q: Can I get the 2016 version?

A: Yes, if you have the legacy version (Express or Professional) then you are entitled to the new 2016 version at no charge. Your product key is the same. Log in at http://www.bookup.com/login to download the installer for the 2016 version.

Re: Frequently Asked Questions

Posted: Sun Sep 18, 2016 10:02 pm
by Eric from Chicago
Hi Mike,
When I run the Back solving command The Program hangs.
Using it on my new Windows 10 laptop. I have it done form current position ...
Not sure how to get an error code just..."Not responding" off build 60

Re: Frequently Asked Questions

Posted: Fri Sep 30, 2016 10:14 am
by MikeAtBookup
Hey Eric,

I've seen one other case of an ebook that caused Backsolving to stop responding for a minute or so. Can you send me a copy of your ebook so that I can test it here and compare it to the other one I have with the same issue? If you can, email it to mike at bookupmembers dot com

Re: Frequently Asked Questions

Posted: Mon Nov 04, 2019 7:07 am
by Bess
When I run the Back solving command The Program hangs.

Re: Frequently Asked Questions

Posted: Tue May 04, 2021 12:26 pm
by JerryC
Hi Mike,

I bought Bookup 2000 Pro some years ago, can I download a Windows 10 compatible version of this software?

Thank you

Re: Frequently Asked Questions

Posted: Sun Aug 15, 2021 8:52 am
by FreeRepublic
As a fellow user, I will try to offer replies.

Bess,
Backsolving can take a while. However I don't think it has ever caused my computer to hang up. Backsolving has various options. One is "starting position of chess." I never use this as it seems too ambitions. I always use "current position." I suggest you try to reduce the scope of the backsolve, if you can, to make it more manageable.
The only backsolve problem I've had is that a position that repeats gets a little circle evaluation. I can't seem to override it. Besides, I can consider a repetition to be equal.

JerryC
I use COW Professional build 132 on my Windows 10 computer. You should be able to go to Bookup.com/home and find a path to log in and upgrade, using your product key. To find your product key, go to the initial COW window, go to the Help command, then select "About Chess Opening Wizard ..."

Re: Frequently Asked Questions

Posted: Thu Jan 25, 2024 4:57 am
by zoopsign

Re: Frequently Asked Questions

Posted: Wed Feb 21, 2024 6:20 am
by xande
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